A customer calls you to check why
is there a delay in delivery of her
product How will you respond?
day
at
None of the options are right
daim that there is no delay
disconnect the call
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Answer:
Don’t put your company in a situation where late deliveries are common because you’re stretching your shipping resources too thin.
Provide customers with realistic shipping times, even if that means your competitors can deliver quicker.
Quick shipping is an attractive benefit to consumers, but knowing when to expect their deliveries is far more important.
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