A customer has called you on the phone. They are very angry and shout at you about a problem with the
product or service that your company has provided. What is the best way of communicating with them?
Select one:
O A. none
O B. Put the phone down on them: it is important not to engage with angry customers.
O C. Listen to everything that they have to say so that they understand exactly what the problem is. Speak
calmly and ask further questions about how you can fix the problem.
O D. Shout back so that you can get your point across over them.
Answers
Option C However They ARE they are Customers IF They SHOUT More Just TRY MAKE THEIR ANGRINESS INTO HAPPINESS
Answer:
The answer to the abovementioned question is option C which states, " Listen to everything that they have to say so that they understand exactly what the problem is. Speak calmly and ask further questions about how you can fix the problem."
Whenever an angry customer calls and shouts at the service or the product of the company, we as the customer service should patiently listen to the issue and help them out rather than doing nothing about it.
Explanation:
We are aware of the fact that communication is the key to any issue. An issue does not get solved by itself, we need to work on it.
A company aims at consumer satisfaction so that whatever it sells gets appreciated and a customer keeps spending money on it. So, the customer services department needs to do its best to keep the customer happy and satisfied.
So, even if a customer angrily calls and shouts, we need to listen to them and ensure that the customer can easily use the product or avail of the services. If we do nothing about it or yell back at the customer, the customer might never spend money on the company again. So, we need to face the challenge through communication and patience.
Hence, we can safely conclude that Option C is the correct answer to the abovementioned question.