A customer has complained that the need gathering process for a project has not been upto the mark. This has led to customer dissatisfaction as the software interface hangs multiple times during its operations. Customer has escalated this issue. You were the one who did the need gathering process. How will you handle this situation?
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Listen to the Customer.
1: Put Yourself in the Customer's Shoes.
2 Understand a Customer's Value to Your Business.
3 Route Customers to the Right Person From the Start.
4 Close Each Escalation Within 30 Days.
HOPE IT HELPS YOU
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