Question

A customer having complaint regarding his Insurance policy can approach IRDAI

Answer 1

Answer:

Approach the Grievance Redressal Officer of its branch or any other office that you deal with. Click here for mail ids of Grievance Redressal Officers, GRO, of all insurance companies

Give your complaint in writing along with the necessary support documents

Take a written acknowledgement of your complaint with the date.

The insurance company should resolve your complaint within a reasonable time.

In case if it is not resolved within 15 days or if you are unhappy with their resolution you can approach the Grievance Redressal Cell of the Consumer Affairs Department of IRDAI:

Call Toll Free Number 155255 (or) 1800 4254 732 or

Send an e-mail to [email protected]

Make use of IRDAI's online portal - Integrated Grievance Management System (IGMS):

Register and monitor your complaint at igms.irda.gov.in

Send a letter to IRDAI with your complaint:

Click here to download Complaint Registration Form

Fill and send the Complaint Registration Form along with any letter or enclosures, if felt necessary, by post or courier to:

General Manager

Consumer Affairs Department- Grievance Redressal Cell,

Insurance Regulatory and Development Authority of India(IRDAI),

Sy.No.115/1,Financial District, Nanakramguda,

Gachibowli, Hyderabad-500032

Explanation:

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Answer 2

Explanation:

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