Question

A customer is reporting his website is down. Before having the customer perform any actions or answer any questions, what steps would you take to determine the cause and attempt to fix the problem?

Answer 1

Answer:

is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state.

Answer 2

$\huge\bold\red{HOLA!!}$

customer is demanding a phone call to solve their issue, but you don't offer ... Only offer this when you have a genuinely useful option. ... It looks like <your best understanding of what they are trying to do, and