Question

A customer is shopping for a ring at a jewellery store. An employee notices that he seems overwhelmed by the large selection.

What should the employee do?

Answer 1

The employee must remain calm and help the customer to choose the right product

• In a business, employees and customer service help to resolve customer queries efficiently and effectively. The ability to succeed or fail depends heavily on the ability to provide excellent customer service and a positive client experience.
• Every client is unique. Some clients may experience confusion and bewilderment when purchasing. Given that it is jewellery in the example, the purchaser must have been overburdened by the item's price or features.
• The staff must approach the client casually and without being aggressive. He must outline the product's specs and point out both its strengths and flaws. The best method to deal with such customers is to be truthful and open-minded.
• Even with all of the proactive attention given to customers, mishaps can still occur. It is then essential to allow the customer to express their feeling. Letting them know that you are aware and are committed to finding a solution is necessary.

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Answer 2

Answer:

Ask him if he knows what ring style is he looking for

Explanation: