A customer of the software company you work for has written to complain that the website that was developed doesn’t work. The customer is now requesting a refund. As Assistant Manager Sales, write a letter to client explaining the reasons that why you cannot offer a refund. please write a 150-180 word letter
Answers
Explanation:
To,
Mr ABC
Area XYZ
Dear Sir,
Hope that you are well. This is Mr Pratab, Assistant Manager Sales Logitech company. Sir i am writing this letter to you in reference to your request of refund against your order of Website development (Purchase Order # 123456789).
Sir we have reviewed your request as well as the terms and conditions of the PO and we regret to inform you that the company cannot offer you a complete refund but we can offer you free of charge services for 3 months till your website is fully optimised. Sir our team has put alot of effort in this project and due to our consumer policies we cannot sale your website project to someone else hence its not possible to us to refund this project.
I hope that you will understand this case and would really want to get this website running with our support as much as we want it to run.
Best regards,
Mr Pratab,
Assistant Manager Sales Logitech