A customer ordered a hand bag from our online store 14 days back. The order was shipped by us, and handed over to courier company same day when the order was placed.
The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong.
The customer is contacting us to check the status of his order.
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.
Answers
sir/mam we tried to reach at your location to give you yours ordered #handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on 9 to pick your order
We are asked to draft a response to the email the customer send us. The email that will be written as a response is as under:
From: [email protected]
Sub: Reply to non-delivery of the order.
Respected Mam,
This email is in response to the email recieved by you on 21.03.21.
This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.
Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.
Extremely sorry that you had to go through this experience with us.
Thanking you,
For Hello Company,
Customer Service Representative
Perrina.
PROJECT CODE: #SPJ2
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