A customer sends you this message:
"I love your company and have been a loyal customer
for years! I have got a great idea for a loyalty reward
program. Would it be possible to talk to one of
your
managers?"
Based on the procedural guidelines provided, how
should
you responde
Escalate to your manager
Escalate to the Marketing Department
Escalate to the Retention Department
Escalate to the legal Department
Reply using a personal tone
Answers
Answered by
0
The Correct option is:
"Escalate to your manager"
- Inform your supervisor that you currently have a client who wants to speak with them and provide context for what you've previously offered or discussed with the consumer.
- Inquire with your management about how they would prefer to handle it, whether by taking over, guiding you on a complaint, or moving it onto another staff.
A marketing department is a company's promotional engine. It is in charge of raising general brand recognition as well as attracting new and build customer loyalty to a company's goods or services.
At most customer organisations, the "customer retention" department has the responsibility of persuading consumers to remain with the company.
The law department's broad basic role is to set legal limits within which corporation's leadership is allowed to utilise its innovation in effectively directing the company's operation.
SPJ1
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