A customer to the sales outlet, where you are the manager has written to complain about a cleaner who left a wet floor for the customer to fall on her head. Write a letter of apology to the customer. In your letter include your company's willingness to compensate the affected customer
Answers
Answer:
To,
Shreya Choudhury,
7th Fern Road,
Kolkata- 700086
[SUB- Apologies regarding the inconvenience faced at store]
Dear Customer,
We are very sorry to hear about the recently happened mishap that you have faced at out store due to our negligence.
The sweeper was newly appointed and was bit inexperienced. We are very sorry to hear about your physical injury and hence ready to compensate for the treatment until your full recovery.
I hope you will understand our deep concern and take our help as needed cause we value every customer's presence and wellbeing.
Hope that you recover soon and we deeply regret the inconvenience caused.
From,
Reyansh Mitra,
The Manager of Factory outlet,
5 Gariahat road, Kol - 700098
Dated - 1.10.19