A firm of solicitors wishes to develop an expert system for use by its customers. Competing firms of solicitors only provide telephone or face-to-face advice. The solicitors would be responsible for entering the knowledge data and for answering any queries beyond the scope of the new expert system. The firm broadly agrees with this approach but is concerned that its reputation could suffer if the expert system gives the wrong advice. As an independent consultant brought in to advise the firm of solicitors a) Describe expert system and describe how such systems could be implemented. b) Explain five benefits of this new expert system. c) Propose any five techniques you would use for acquiring, analyzing and modeling knowledge of this system and describe how you will model this new expert system.
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