Question

a) give two ways ; other than video conferencing; in which branches are able to communicate. Give one advantage for each.
b) There has been a large increase in the number of customers who use the internet banking facilities offered by PJM Bank. give two reasons why customers choose to use internet banking.
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Answer 1

Answer:

A) There are multiple ways of communication processes, for example, by making use of email or using audio calls, basically telephonic conversations.

Advantages

- Email:

1-An evidence gets created which can be used for future reference.

2-The message can be read again and again for better understanding.

- Calls:

1-Better understanding of the tone of the sender

2-The receiver can directly ask any questions

3-Quick feedback

B) Customers use internet banking because of the following reasons,

1- Its easier to use

2- Its quick

3-Its done in flexible hours

4- Its convenient because no transport is required

5-Customers do not have to wait in long lines for their turn.