Question

A metric such as average sales call time is an example of a
a. Input KPL
b. lagging KPL
c. leading KPL
d. process KPL
​

Answer 1

Explanation:

call time is an example of a

a. Input KPL

b. lagging KPL

Answer 2

Answer:

The average sales call time are found to be an example of option (d) Process KPI.

Explanation:

• Process performance metrics, also known as Process KPIs (Key Performance Indicators), focus on how performance is  performed by measuring performance and whether individual goals are being achieved.
• This metric should be measured using a ratio (usually represented by a number) that reflects the progress of the  whole or part of the process.
• These are KPIs  related to the activities needed to achieve results and create value. One example is the time it takes to manufacture a single product.

#SPJ3