Question

A Project Manager (PM) identifies several processes within a team that could be automated to reduce the manual, repetitive tasks they perform. The PM is looking for help creating an automation strategy and deciding the best approach to move forward. Which team in their organization can the PM contact for help?

Answer 1

Answer:

A center of excellence (COE), also called Excellence Center, is a team, which can share facility or an entity that provide leadership, best practices, research, support and/or training for a focus area.

Explanation:

• Processes within a team that could be automated to reduce the manual, repetitive tasks they perform, the project manager would still have to investigate the variance and determine if it is important.
• Therefore, the project manager is in the project monitoring and controlling process group.

Why it is important?

• Best Practices – provide support and direction on organizational change management, standardized approaches/processes, tools, methodologies and knowledge centers.
• Support – deliver shared services, policies, training, templates, communications, etc.
• Measurement – define marketing performance measurement (MRM) approach, analyze marketing results and CoE
• Training – provide skills assessments, training, certification programs, etc.
• Technology – technology/systems standardization, integration standardization, vendor management.
• Governance – provide oversight on marketing technology access, usage, performance management, integration management, data management, utilization, etc.

Answer 2

Answer:

Center of Excellence

Explanation:

A Center of Excellence is also called excellence center. It is a team or rather a shared facility or an entity that provides leadership, best practices, research, support and training for a focused area. The literal meaning of COE is ‘A place where the highest standards are maintained.’

Four best practices of effective Center of Excellence are:

1. Executive buy-in

2. Cross-discipline team members

3. Consistency and Governance

4. Shared resources

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