Question

A SKIT ON DECISION MAKING AND CONFLICT RESOLUTION

Answer 1

Any solving process invoolves two parts: diagnozing the conflict and developing alternate solutions. Diagnosis emphasizes identifying the parties' underlying interests. The goal of problem solving approaches is to find mutually acceptable solutions to problems. Solutions may a compromise, or an agreement. Win-win solutions are the most desireable 
Research shows that problem solving aprroaches to conflict resolution generate more agreements, more win-win outcomes, more outcome satifaction in long and short term.