A successful environment of communication is created by minimizing the negative emotional reaction. Outline the refined drafts of below given different messages by making them courteous.
a) Tuesday is the only day that we can promise quick response to purchase order requests; we are swamped the rest of the week.
b) Once again, you’ve managed to bring down the entire website through your incompetent programming.
c) You have been sitting on our order for two weeks, and we need it now.
d) We will notify all the three credit reporting agencies if you do not pay overdue bill within 10 days.
e) We wasted $300,000 advertising in that magazine.
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