A. TRUE OR FALSE Direction: Draw on your answer sheet if the given statement about handling guest arrival and departure is correct; otherwise, draw if it is not appropriate.
_____1. As front desk, the very first thing to do upon arrival of guests is to lift his luggage to the trolley.
_____2. Point the different facilities of the hotel to the guest as you walk with him to the elevator.
_____3. Make your voice loud enough to say the room number of the newly arrived client to all the hotel personnel and guests for recognition.
_____ 4. To avoid confusion, attach a luggage claim check to each piece of luggage.
_____ 5. Handle luggage and other articles safely with care.
_____6. It is alright to address all the guest’s special requests upon dinning in at the hotel restaurant.
_____7. Any personnel can argue with the guests to explain his personal sentiments.
_____8. The best way to give personalized service to the guest is by consistently addressing his name during every conversation.
_____9. Prepayment are partial payments made by the guests for his entire stay. These usually are estimated first day stay room charges.
_____10. Before issuing a receipt, the front desk should accurately tally all cash transactions incurred by the guest during his stay in the hotel.
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Reservation may be given weeks or months in advance of a guest's arrival. ... every arrival and departure in a hotel Therefore, as part of post-registration ... Q.2 State True or False ... (a) Handling guest accounts: Front office cashier handles posting of charges ... Q. Draw the following formats of bell desk operations: (a) Arrival ...
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