Question

A well-known media conglomerate recently had a serious incident when one of their customer service representatives changed a customer's name from "John Smith" to As@hole Smith (not the customer's actual name after a heated phone call. This incident went public and caused a wave of bad press for the company. Likely, the company also had legal ramifications from this incident, though they were never made public. The company immediately engaged Inversoft to solve this problem.​

Answer 1

Answer:

A well-known media conglomerate recently had a serious incident when one of their customer service representatives changed a customer’s name from “John Smith” to “A!@hole Smith” (not the customer’s actual name) after a heated phone call.A well-known media conglomerate recently had a serious incident when one of their customer service representatives changed a customer’s name from “John Smith” to “A!@hole Smith” (not the customer’s actual name) after a heated phone call.