Question

A written letter of complaints what is the communication blocks in this situation?

Answer 1

Answer:

First, always get the name of the store/business manager and send the letter to them.

Second, be factual not emotional. Say what you bought (or what happened), the date and time you bought it, the store you bought it at and the names of any employee(s) you spoke to. Mention the receipt number.

Note, the receipt should have all this information on it, also the cashier’s employee number as these days they log in and out of computer terminals.

Third, state the exact problem you have encountered. If it was a problem with an employee, state what the problem was and anything that may have been said. If the problem is with a product, state what the problem is.

Fourth, state what you expect as a solution to the problem but be reasonable.

Fifth, thank the manager by name for their time.

Last, sign off with a thank you.