Question

About phone etiquette

Answer 1

hope this will help you

Answer 2

Answer:

One of the most important elements of customer service is telephone etiquette. It is vital to let your customers know you are listening to them and genuinely care about what they have to say. This helps to build customer loyalty, which leads to repeat business.

Explanation:

1. Answer the call within three rings.
2. Immediately introduce yourself.
3. Speak clearly.
4. Only use speakerphone when necessary.
5. Actively listen and take notes.
6. Use proper language.
7. Remain cheerful.
8. Ask before putting someone on hold or transferring a call.
9. Be honest if you don't know the answer.
10. Be mindful of your volume.
11. Check for and respond to voicemails.