Question

Accenture is helping a large retailer transform their online sales and services. The Data Analyst audits the client’s customer journey and maps out the kind of data they need to collect at each touch point. How does this help the client achieve their objectives?

a. by updating their sales platform and adding new features

b. by shifting the focus away from the customer and towards new products or services

c. by identifying products that are poor sellers and removing them from the inventory

d. by increasing their customer knowledge and leveraging that information to improve customer experience

Answer 1

Answer:

Option A

Explanation:

Among the various options given in question statement, the correct option is the  first one. The company will introduce new useful features and making the sale platform more efficient

Accenture is a consultancy company that provides digital solutions to company to optimise their operations. The company has several tools to give digital edge to its client over others. It helps organization and people to select, assess, design, and simulate end-to-end cloud solutions.

Answer 2

Answer:

by increasing their customer knowledge and leveraging that information to improve customer experience

Explanation: