aCentralisation refers to:
1 point
(a) Retention of decision making authority
(b) Dispersal of decision making authority
(c) Creating divisions as profit centres
(d) Opening new departments or branches
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Centralization refers to the hierarchical level within an organisation that has authority to make decisions. When decision making is kept at the top level, the organisation is centralized; when it is delegated to lower organisational levels, it is decentralized
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