Question

Achieving superior responsiveness to customers through improving quality and efficiency:
a. often requires a change in organizational culture.
b. makes employees' jobs less demanding.
c. can usually be accomplished within a year.
d. is easy for managers, but hard on employees.
e. is a panacea for industrial ills.

Answer 1

Achieving superior responsiveness to customers through improving quality and efficiency:

a. often requires a change in organizational culture.

Organizational culture represents the collective beliefs, values and principles of organizational members. It is a product of factors like history, market, technology, type of employees, strategy, management style, national culture, organization's vision, norms, symbols, systems, assumptions, location and environment.