Activity-2
Learning
communication
Noise or Distortion
Read the following case and answer the questions that follow.
Case 1:
Ram and Shyam are good friends. They go to school and come back home together
every day.
One day, Ram had an extra class and was late in the evening. Shyam went back home
alone, leaving Ram behind.
Both of them had an argument the next day, and from that day onwards, they did not go
together to school.
1. What was the problem between Ram and Shyam?
2. What in your opinion could Ram have done to avoid this misunderstanding?
3. What in your opinion could Shyam have done to
avoid this misunderstanding?
23
Answers
Answer:
Efficiency and Effectiveness
Efficiency means doing the task correctly at minimum cost through optimum
utilization of resources while effectiveness is concerned with end result means
completing the task correctly within stipulated time. Although efficiency and ef-
fectiveness are different yet they are inter related. It is important for management
to maintain a balance between the two.
Q.1 Rajat, the Production Manager of Exe. Ltd., had to achieve the target of
1,000 units in the month of March at a cost of Rs. 90/- per unit. He was able to
meet the target and produce 1000 units but the cost per unit was Rs. 100/-. Do
you think Rajat is efficient.
Ans. No Rajat is not efficient but he is effective because he could not control the
costs although he was able to achieve the target.
Q. Identify in following activities if the manager is effective, efficient, both or
neither.
1. Rohini prepared a well documented and factual report on Co’s performance
but she could not present it in Board meeting as she could not complete it on
time.
[Hint : Efficient but not effective]
2. Best roadways promised to deliver goods in time and charged extra money
from Mr. Singh. But the goods were not delivered on time.