Question

Advantages of call center s in cities

Answer 1

Call Centres co- soursing is when a company has some Call Centres agent in working in house and some working of an external survice provider.

Benefits are as follows-

*Reduce costs......
*Improves call quality during peak hours......
*Decrease call abandonment.......
*Increase Survice level.......
*24/7/365 support for a fraction of the price .....
*Ensure business continuity......
*Increase Costomer satisfaction.........