Advantages of call center s in cities
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Call Centres co- soursing is when a company has some Call Centres agent in working in house and some working of an external survice provider.
Benefits are as follows-
*Reduce costs......
*Improves call quality during peak hours......
*Decrease call abandonment.......
*Increase Survice level.......
*24/7/365 support for a fraction of the price .....
*Ensure business continuity......
*Increase Costomer satisfaction.........
Benefits are as follows-
*Reduce costs......
*Improves call quality during peak hours......
*Decrease call abandonment.......
*Increase Survice level.......
*24/7/365 support for a fraction of the price .....
*Ensure business continuity......
*Increase Costomer satisfaction.........
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