After listening to the sales pitch the customer is furious and talks to you rudely. what would be your reaction?
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Answer:
Imagehttps://www.mindtools.com › article
Dealing With Unhappy Customers - Communication Skills from Mind Tools
Do you know how to deal with an angry client or a frustrated customer? ... out what you're going to say when they're done – this isn't active listening! ... Did a sales rep forget to confirm an order? ... When to Speak Up.
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How do you respond to a rude customer?
Strategies for Handling Rude Customers
Stay Calm, Don't React. The first thing to do is to remain calm and not respond in kind. ...
Don't Take It Personally. Chances are, your customer is angry about a bad product or service, and you're just the unfortunate target for their frustration. ...
Listen and, If Appropriate, Apologize.
https://www.mindtools.com › article
Dealing With Rude Customers - From MindTools.com
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What would you do if an angry and dissatisfied customer confronted you how would you resolve their concern?
Here are tips for coping with a tense situation and hopefully resolving it to everyone's satisfaction:
Remain calm. ...
Don't take it personally. ...
Use your best listening skills. ...
Actively sympathize. ...
Apologize gracefully. ...
Find a solution. ...
Take a few minutes on your own