Ajay purchased a VCR on August 13 from Smiley’s TV Town, Mumbai. The VCR came with a ‘ninety-day warranty against all defects’ and a guarantee for ‘in-home free repairs and labor’. On October 30, the VCR showed a horizontal line across the screen when she replayed tapes. Ajay called the store manager, Vikas Mallik, and explained the problem. Mallik said the horizontal lines were caused by a dirty head and told Ajay to bring the VCR in for cleaning. He also told Ajay that he would be charged for this service since dirty VCR heads were basic wear and, therefore, not covered by the warranty. Ajay was angered by this response from the store manager and decided to write a letter of complaint. Based on the information provided, write Ajay’s letter of complaint in about 200 words
Answers
Answer:
Letter of complaint
Explanation:
To,
The Zonal Head
Smiley's TV Town
Navi Mumbai
Mumbai
Maharashtra
Respected Sir,
Today I would like to complain about the poor Service offered by one of your store manager.I had purchased a VCR on August 13 from Smiley’s TV Town, Mumbai. The VCR came with a ‘ninety-day warranty against all defects’ and a guarantee for ‘in-home free repairs and labor’. On October 30, the VCR showed a horizontal line across the screen when replayed tapes. I called the store manager, Vikas Mallik, and explained the problem. Mallik said the horizontal lines were caused by a dirty head and told me to bring the VCR in for cleaning. He also told me that I would be charged for this service since dirty VCR heads were basic wear and, therefore, not covered by the warranty. I was angered by this response from the store manager and decided to write a letter of complaint to you with a hope that you would be able to help me.This kind of fraud will be bad for your company's reputation also.This is totally unacceptable, I want refund and swift action from your side otherwise please take away the product and give my money back.
Thanking You
Ajay Singh
To,
The Zonal Head
Smiley's TV Town
Navi Mumbai
Mumbai
Maharashtra
Respected Sir,
Today I would like to complain about the poor Service offered by one of your store manager.I had purchased a VCR on August 13 from Smiley’s TV Town, Mumbai. The VCR came with a ‘ninety-day warranty against all defects’ and a guarantee for ‘in-home free repairs and labor’. On October 30, the VCR showed a horizontal line across the screen when replayed tapes. I called the store manager, Vikas Mallik, and explained the problem. Mallik said the horizontal lines were caused by a dirty head and told me to bring the VCR in for cleaning. He also told me that I would be charged for this service since dirty VCR heads were basic wear and, therefore, not covered by the warranty. I was angered by this response from the store manager and decided to write a letter of complaint to you with a hope that you would be able to help me.This kind of fraud will be bad for your company's reputation also.This is totally unacceptable, I want refund and swift action from your side otherwise please take away the product and give my money back.
Thanking You
Ajay Singh