All of the following are true of personal delivery of bad news except a. Personal delivery of the bad news signals the importance. b. Personal delivery eliminates any potential escalation of emotion. c. Personal delivery show empathy for the recipient. d. Personal delivery provides the benifit of nonverbal cues.
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Answer:
d) pPersonal delivery provides the benifit of nonverbal cues
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all of the following are true for the personal delivery of bad news accept personal delivery provides the benefit of non verbal cues.
Option d
Explanation:
- Non verbal cues tend to to complement the verbal part. However the are not true in terms of personal delivery of bad news. In case of personal delivery of a news there is is exponential increase of the emotion of the recipient.
- In addition to this the person who is delivering the message can also show empathy for the recipient who got to know about the bad news. Hence personal delivery of news is sometimes more important then other forms
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'Non-verbal cues complement verbal communication'. Justify ...
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