All the RPA tools provide both front and back office automation.true or false
Answers
No, not all rpa tools provide both back and front automation. As front office automation needs human assistance many of the rpa tools don't have this, but in some cases like customer service front office automation has proven more efficient than back office automation. That's why some companies like Uipath provides front automation along with back office automation now a days.
Robotic process automation: The process of making machines to work by itself by the use of artificial intelligence and machine learning is called as RPA.
They are capable of handling high-volume tasks that can include queries, calculations and maintenance.
Some of the RPA tools are,
- Automation Anywhere.
- Blue Prism.
- Ui Path.
RPA with thinking and decision making capabilities are referred to as intelligent process automation.
Most RPA tools are independent without human interactions.
Front office automation requires human interaction.
Hence, most of the RPA do not provide both front and back office automation.
The statement is false.