Question

An automobile producing company operates car dealerships that sell its cars. In order to assess the service costumers get at the dealerships a team from the customer relationship department was assembled. The team was sent to 20 randomly selected dealerships. Each dealership was visited once by the team for an entire working day. During a visit the team interviewed all the customers that arrived at that dealership. One of the questions that each of the customers were asked is: "do you currently possess a car made by our company?" the answers were marked down as "yes", "no", or "refuse to answer", depending on the customer's response.

Answer 1

Explanation:

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