An email to a customer apologizing for a delay in sending some goods. Ideas: what are the goods? why did the delay happen? will you give the customer this reason? when will you send the goods? will you confirm shipping when it happens? will you take any other action? can the customer contact you for more information?
Answers
Answer:
Hello !
Yesterday, I had an useless bill from the staff at the shopping online to request some goods are not vitals and nescessary but I was angry at them simply because I did not get the box for two weeks ago . I purchased some clothes, 2 lugggages to have a small journey with my family together. My bill was delay could not delivery in my area while I was sending my money to pay the cash. The customer sevice gave me a few reasons because the route of delivery could not pratice and get stuck for three days and if have a person change the good for me. In a while, my ship absolutely free and I did not worry about it . They also give some information about online shopping when i can get the box such as keep their number phone at shopping, address, and keep the bill carefully. So i can revice my goods a few days later . They send the apologizing for me a lot.