An incident when you show politeness
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Answer:
well, I am normally a well-behaved person and I don’t lose my temper very easily. But there are some situations in everyone’s life when it is very easy to be impolite but still one behaves politely. Here, I’m going to speak about a situation when it was very easy to be angry and rude, but I still behaved politely. It happened in my own home. All my family members were at home with me. I had to control my temper and behave very politely. Later on I felt very happy about this situation. It so happened, that I had bought the new laptop for myself. I bought this laptop after saving my pocket money for one whole year. One day my 9-year-old cousin ( mehak) came to my house and started to play games on my laptop. I stopped her many times but she wouldn’t listen.suddenly she cried because the laptop was felt down on the floor. I was very angry. I wanted to slap her and speak some harsh words to her. But I had read somewhere that if you lose your temper then you should clench your fist and count 10. I did that. And, by the time I had counted 10 my anger vanished. I didn’t say anything to my cousin. After all she’s only a child. Then I picked my laptop and try to restart it . I know very well that if I had beaten my cousin for breaking my laptop . I would have felt very bad later on. Anger and rudeness lead to nothing. So, this was the situation when I behaved politely.
Answer:Say hello to people – greet people appropriately, gain eye contact and smile naturally, shake hands or hug where appropriate but say hello, especially to colleagues and other people you see every day. Be approachable. Do not blank people just because you’re having a bad day.
Take time to make some small talk - perhaps mention the weather or ask about the other person’s family or talk about something that is in the news. Make an effort to engage in light conversation, show some interest, but don’t overdo it. Remain friendly and positive and pick up on the verbal and non-verbal signals from the other person.
Try to remember things about the other person and comment appropriately – use their spouse’s name, their birthday, any significant events that have occurred (or are about to occur) in their life. Always be mindful of others’ problems and difficult life events.
Always use ‘please’ and ‘thank you’. Make sure you thank people for their input or contribution and always include ‘please’ when asking for something. If somebody offers you something use 'Yes please' or 'No thank you'.
Praise and/or congratulate others on their achievements. Praise needs to be seen as genuine – this can be difficult if you feel jealous or angry.
At work be polite and helpful to your subordinates as well as your bosses. Respect and acknowledge the positions, roles and duties of others.
Use appropriate language – be respectful of gender, race, religion, political viewpoints and other potentially controversial or difficult subjects. Do not make derogatory or potentially inflammatory comments.
Learn to listen attentively - pay attention to others while they speak – do not get distracted mid-conversation and do not interrupt. (See our pages on Listening Skills for more.)
Respect other people's time. Try to be precise and to-the-point in explanations without appearing to be rushed.
Be assertive when necessary but respect the right of others to be assertive too. (See our pages on Assertiveness for more.)
Avoid gossip. Try to have positive things to say about other people.
Apologise for your mistakes. If you say or do something that may be considered rude or embarrassing then apologise, but don’t overdo your apologies. (See our page: Apologising | Saying Sorry)
Avoid jargon and vocabulary that may be difficult for others to understand – explain complex ideas or instructions carefully. Do not appear arrogant.
Respect, and be prepared to listen to, the ideas and opinions of others.
Dress appropriately for the situation. Avoid wearing revealing clothing in public and avoid staring at others who are wearing revealing clothing. Avoid being dressed too casually for the situation. (See our page: Personal Appearance)
Use humour carefully. Aim not to cause any offence and know the boundaries of appropriate language for different situations. (See our page: Developing a Sense of Humour)
Practise good personal hygiene. Wash and brush your teeth regularly, change your clothes and use deodorant. Avoid strong perfumes, after-shaves or colognes.
Be punctual. If you have arranged to meet somebody at a certain time make sure you are on time, or even a few minutes early. If you are going to be late let the other person/people know as far in advance as you can. Do not rely on feeble or exaggerated excuses to explain lateness. Respect other people’s time and don’t waste it. (See our page: Time Management for more information.)
Always practise good table manners. When eating around others avoid foods with strong odours, do not talk with your mouth full or chew with your mouth open, and eat quietly.
Do not pick your nose or ears, chew on your fingers or bite your fingernails in public. Also avoid playing excessively with your hair.
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