Analyse the following situation and answer the question: Mary was working on some paperwork when her daughter came into the room upset. As the child expressed her feelings, Mary continued facing her computer and going about her work as she said comforting words such as “It’ll be OK honey” and “We’ll make things better.” She was confused when the child only continued to become more and more frustrated and aggressive. Why weren’t her calming words having any effect?
Answers
Answered by
22
Answer:
Since the child was alredy describing while Mary wasn't paying attention, the child thought that it was rude of her to not to listen to her and thus no effect was there
Answered by
0
Answer:
The reason due to which Mary's calming words weren't having any effect was the lack of non-verbal communication and lack of expressing herself through her body language.
Explanation:
- After the given part of the story, suddenly, Mary remembers that most communication is nonverbal, and her nonverbal communication, which looks away from her daughter and uses indifferent voice tones, it is the encouraging message she wanted to convey.
- Noticed that she was telling the opposite, She quit her job for just a minute, turned to her daughter and hugged her, and in her very calm voice told her again that she was okay.
- This time, the effect was almost instant, as her body language and voice tone strengthened her words rather than contradicting her words. Her daughter smiled and ran away to play.
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