Answer the following questions on business letters: a.As the HR Head write a memo to your employees on the reopening of the office after lockdown and the standard procedures to be followed by every employee during the office hours. b.You are the CRM of Anugraha Constructions which are into construction of apartments and villas. A customer, Mr. Rahul Khanna had booked an apartment by paying an advance amount of Rs. 5 lakhs three months ago. He has now written an email requesting for cancellation and refund of his advance payment indicating the problems he is facing. Write a response email to Mr. Rahul Khanna.
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