Question

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Answer 1

QUESTION 1

Types of nonverbal communication

The many different types of nonverbal communication or body language include:

Facial expressions.  The human face is extremely expressive, able to convey countless emotions without saying a word.

Body movement and posture. Consider how your perceptions of people are affected by the way they sit, walk, stand, or hold their head. The way you move and carry yourself communicates a wealth of information to the world.

Gestures. Gestures are woven into the fabric of our daily lives. You may wave, point, beckon, or use your hands when arguing or speaking animatedly, often expressing yourself with gestures without thinking.

Eye contact. Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication.

Touch. We communicate a great deal through touch. Think about the very different messages given by a weak handshake, a warm bear hug, a patronizing pat on the head, or a controlling grip on the arm, for example.

Voice. It’s not just what you say, it’s how you say it. When you speak, other people “read” your voice in addition to listening to your words.

QUESTION 2

2) The primary objective of communication in management is to convey information—instructions, policies, procedures, decisions, etc., so the listener will hear, read, understand what is said, agree and accept the message, and react as intended by the manager or sender of communication.

 

In addition, the manager will probably desire to influence or persuade the employee in a way that will help maintain favourable relationships. Other motivating goals or objectives of managerial communication may be social interchange, per­sonal advancement, self-expression. Conversely the employee also has similar goals of communication in an organisation. Role of Communication in Organisation

Decision-making is the core of management process. The relationship of communication and decision-making is insepa­rable since decisioning must rely on information. Decision is the triggering mechanism of communication. Decision cen­tres also become communication centres. The manager is a decision-maker. But all decisions are now based on commu­nication of information to the management.

Management information system has assumed unique importance in modern management. Then again we need effective communication for passing on decisions to those involved in executing them. Communication enables a group to think together, to see together, and to act together.

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