Anurag has just been transferred to Delhi from Kanpur. To reach his new office, he is advised to take the Delhi Metro, a very popular mode of public transport. He is pleasantly surprised and happy with his experience of orderly queues, clean and well-maintained stations, helpful and polite staff, regular announcements, signages, easy to follow directions, visual markers, tactile paths and even special facilities for the differently abled commuters, among other things.
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