Anurag has just been transferred to Delhi from Kanpur. To reach his new office, he is advised
to take the Delhi Metro, a very popular mode of public transport. He is pleasantly surprised and
happy with his experience of orderly queues, clean and well-maintained stations, helpful and polite
staff, regular announcements, signages, easy to follow directions, visual markers, tactile paths and
even special facilities for the differently abled commuters, among other things.
a) Identify and explain the features of verbal and non-verbal types of communication involved in
Anurag's commuting experience. (15)
b) What does it tell you about the corporate culture of Delhi Metro? Elaborate. (10)
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Answer:
Answer:Oi
Answer:Oiit's toooooooo long
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