Anurag has just been transferred to Delhi from Kanpur. To reach his new office, he is advised
to take the Delhi Metro, a very popular mode of public transport. He is pleasantly surprised and
happy with his experience of orderly queues, clean and well-maintained stations, helpful and polite
staff, regular announcements, signages, easy to follow directions, visual markers, tactile paths and
even special facilities for the differently abled commuters, among other things.
a) Identify and explain the features of verbal and non-verbal types of communication involved in
Anurag's commuting experience. (15)
b) What does it tell you about the corporate culture of Delhi Metro? Elaborate. (
Answers
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Answer:
Verbal communication refers to the mode of expression via words and sounds. Whereas, non-verbal communication refers to mode of expression via gestures and mannerism. Anurag used both verbal and non-verbal types of communication.
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formal communication is involved in anurag's community in experience because he describes about the ways of life in Delhi and how it is good from the other places
Explanation:
- B.the statement and the paragraph explains the way the people of Delhi are used to the metro system. The people are much civilized and they travel in property useful stuff there is proper maintenance and cleaning of the station.
- The people are helpful and they are are well equipped and knowledgeable staff. The announcement theme is also good and their direction and follow markers
To know more,
How can informal communication help to supplement formal ...
https://brainly.in/question/9474823
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