Anurag has just been transferred to Delhi from Kanpur. To reach his new office, he is advised
to take the Delhi Metro, a very popular mode of public transport. He is pleasantly surprised and
happy with his experience of orderly queues, clean and well-maintained stations, helpful and polite
staff, regular announcements, signages, casy to follow directions, visual markers, tactile paths and
even special facilities for the differently abled commuters, among other things.
a) Identify and explain the features of verbal and non-verbal types of communication involved in
Anurag's commuting experience.
b) What does it tell you about the corporate culture of Delhi Metro? Elaborate
Answers
Explanation:
a)
The different models of communication are;
Verbal communication;
It is a direct type of communication, which may be between two people or more. Here the people are talking to one another to convey and interpret the communication.
In given case, the announcements are example of verbal communication
Non-verbal communication;
It is a type of communication, where words are no used, rather where signs can be used to communicate, body language, attitude and impressions give a message
In given case, the signages, easy to follow directions, visual markers are example of non verbal communication
b)
From the given information, we can conclude that Delhi Metro is pretty well developed and organised, gives several facilities to people and is well maintained