Question

Any one real life instance on consumer rights

Answer 1

I am in the sylvan campus of the National Law School, Bangalore where I am an invitee for a seminar on twenty-five years of the Consumer Protection Act. Here, I meet a bunch of young legal eagles in the fifth and final year of their study. As students of a course Consumer Law and Practice they present a most interesting paper, different from the scholarly work of the academics in the forum because it is completely experiential. A group of eight boys and girls used a set of popular cosmetics and found that every claim made in the advertisements for these products was untrue. They wrote to each of the manufacturers asking for explanations but did not get a halfway satisfactory response. They are now preparing to seek redressal in the district consumer forums. It brings us to the next two consumer rights after the right to safety and the right to information, in the series that began two weeks ago. These are:

(a) The right to be heard and to be assured that consumer’s interests will receive due consideration at appropriate forums.

(b) The right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers.

Answer 2

This June we ordered an AC of Voltas from Paytm Mall. But instead of Copper they sent us the aluminium one.

When we came to know about this, we informed them and asked them to replace it.

But they didn’t lend an ear inspite of our continuous calling. Then we came to know about the consumer rights.

That it is our right to have the right information about the quality, potency, price, quantity, purity and standard of product and service.

So, we have filed a case against them.