as senior manager of your office, write a memo to your office staff calling them for a meeting to discuss customer complaints.
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such things should be done by you
you should ask for ideas
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Memo to your office staff calling them for a meeting to discuss customer complaints:
MEMORANDUM
To: All Employees
CC: Ravi Natesan, MD
From: Lekha Pillai
Date: 18 March 2020
Subject: Discuss the increasing customer complaints for our after sales services
- This is with regard to the increasing customer complaints that we have been receiving concerning our after sales services. Customers have been complaining that once the product is being sold to them there is considerable delay in the after sales service. Especially where there is any issue with products sold, customers trying to reach the concerned staff are not properly responded to. Calls from customers too are being ignored.
- It is crucial that our after sales service must ensure that the products that we sell meet or surpass the expectations of the customers. The demands and needs aof the customers should be fulfilled for them to spread a positive word of mouth. In the present scenario, positive word of mouth plays a vital role in promoting our brands and products. This also plays an important role in customer satisfaction and customer retention.
- Hence, in order to solve these issues an urgent meeting has been arranged on 19/03/2020 (tomorrow) at 10.00 am at conference room. All employees are expected to attend the meeting without fail
Lekha Pillai
Senior Manager, Products and Sales
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