Question

As senior manager of your office, write a memo to your office staff calling them for a

meeting to discuss customer complaints.​

Answer 1

Memo to your office staff calling them for a meeting to discuss customer complaints:

                                           MEMORANDUM

To: All Employees

CC: Kevin Nayar, MD

From: Subhash Negi

Date: 15 March 2020

Subject: Discuss the increasing customer complaints for our after sales services

This is with regard to the increasing customer complaints that we have been receiving  concerning our after sales services. Customers have been complaining that once the product is being sold to them there is considerable delay in the after sales service. Especially where there is any issue with products sold, customers trying to reach the concerned staff are not properly responded to. Calls from customers too are being ignored.

It is crucial that our after sales service must ensure that the products that we sell meet or surpass the expectations of the customers. The demands and needs aof the customers should be fulfilled for them to spread a positive word of mouth. In the present scenario, positive word of mouth plays a vital role in promoting our brands and products. This also plays an important role in customer satisfaction and customer retention.

Hence, in order to solve these issues an urgent meeting has been arranged on 16/03/2020 (tomorrow) at 10.00 am at conference room. All employees are expected to attend the meeting without fail

Subhash Negi

Senior Manager, Products and Sales

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Answer 2

MEMORANDUM

To: All Staff

From: Senior Manager

Date: DD/MM/YYYY

Subject: Discussion on customer complaints

I am notified the complaints from the customers are made 2nd priority due to other works. This meeting is to separate the jobs for certain staffs that the customers complaint is met at the same time the on-going work is also done. I request all the staffs to attend this meeting without fail as some important decisions will also be taken from this meeting.