Assistance by Sales Personnel
Answers
Generally, sales personnel employed in a retail store require a high school diploma, according to the Bureau of Labor Statistics (BLS). Employers place greater emphasis on personal attributes than academic qualifications. Those looking to gain entrance to a company trainee management position, however, generally are required to have a college degree. Most employers offer on-the-job training, which involves learning company procedures, how to use computer systems and sales techniques.
Skills
All sales personnel should have good communication and listening skills. Sales personnel should be able to explain product or service benefits in a clear and structured way. It is important that sales personnel have the ability to build relations with customers, have a professional appearance, good negotiation skills and the ability to work toward sales goals and targets.
Responsibilities
Responsibilities vary for sales personnel. Those who work in a call center environment must listen to customer needs and then make an appropriate suggestion with the aim to make a sale. Some sales personnel have room to negotiate on terms and price, so they must come to an arrangement with a customer effectively. Retail sales workers personally explain product features, answer questions and operate the cash register.