Assume that as the Sales Officer, Cozy Mattresses, Chandigarh, you have received a
complaint from a local dealer complaining that the two dozen mattresses sent to them have
serious defects. Write an adjustment letter refusing or accepting the claim. Provide suitable
details for your acceptance or refusal of the claim.
Answers
Answer:
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67 G, Hong Kong Street,
The Cozy Mattress,
Chandigarh
15th June, 2022
To,
Mr. Kejriwal,
The dealer,
Balaji Stores
Subject : Application of apology
Sir,
We feel very sorry to deliver you two dozens of defective mattresses . The damage might be caused to the products while getting delivered on the way. We can assure you that we don't sell defective products. Still, as the damage has been caused from our end, we ensure you to replace the product with the new ones.
Kindly fill up the feedback form which is being attached with the application and send back. We guarantee you the replacement products within one week of receiving the feedback form. Again, we feel very sorry for the inconvenience caused.
Yours faithfully,
Mr. R. Luharuka,
The Sales Officer,
Cozy Mattress.
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