Assume that you are the owner of a small bicycle sales and repair shop serving hundreds of customers in your area. identify the kinds of customer information you would like your firm's crm system to capture. how might this information be used to provide better service or increase revenue? identify where or how you might capture this data.
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this data can be capture through various sources like public review feedbacks market research data collection from primary and secondary sources all these things help owner to find appropriate data to serve better to his customers and increase its revenues
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