Question

Assume you are a Team Lead for a team of 10 Telesales executives. One of your team members comes across a furious customer who responds inappropriately on the call. Write an email to this Telesales executive appreciating his way of handling the customer.​

Answer 1

Answer:

We share advice on what to do when dealing with irate customers, including tips, examples and personal guidance to turn the difficult interaction around.

It happens on a regular basis! Angry customers express their frustration by aiming their complaints at staff members.

If this happens to you, then don’t despair. You are not the first to be concerned by raised voices and maybe even a threat of violent behaviour. Stay calm and devise a plan to face such a situation.

How Do I Deal