(b) You had to stay one night in a five-star hotel as the flight
you were going to board got cancelled. Share your experience at the hotel
Answers
Everything was perfectly planned. I was going out on a vacation after... I didn't even know when was the lat I went on a vacation! Anyway, I was absolutely ready to board my plane. As I was excitedly waiting, an annoucement came over the speakers that all flights were cancelled due to stormy weather. I was heartbroken :( . So, for the night all people were sent to different were sent to different hotels. But I was lucky. I was booked into a five - star luxurious hotel.
The experience was just amazing! There wa a huge bed with puffy pillows. Atleast 5 adults could sleep on it with ease (it was that big). There was also an LED television set; a really expensive one. It worked on voice commands and I had a lot of fun. And the service? Oh my god, the service over there was stunning. If you order anything, just anything, you will get it within five minutes. Though I wish I could have stayed there for a longer time as our flight was early in the morning, I had a wonderful time.
Explanation:
Resources
Guest experience in hotels: How to achieve complete customer satisfaction (including COVID-19 tips)
Posted in Guest Experience
Guest experience in hotels
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Guest experience in hotels
The travel industry is dominated by customer service, and hotel businesses live and die by the satisfaction of their guests. As customer demands grow, so does the complexity of delivering an experience they’ll be happy with.
Much is discussed in regards to guest experience in today’s travel world, but often the guest experience and hotelier experience are inextricably linked. Both inspire and feed each other through demand, expectation, and satisfaction. In contemporary society, hotels are facing complex distribution, pricing, and guest contentment challenges – and that’s before COVID-19 hit!
It sees them fighting to balance their own business needs with the increasing and dynamic nature of travel technology, and the savvy, resourceful attitudes of travellers. As a result, hotels need to be led by traveller behaviour. The majority rules. Early adopters are typically well-educated, have high incomes, and are willing to take risks. Hotels are realising they need to be in many places at once, with constant visibility being a cornerstone of booking success.
When it comes to pleasing guests, ‘personalisation’ is as buzzed as a word can get, but for good reason; there’s no excuse not to be taking a more focused approach to customer interaction. However, optimising the guest experience and ensuring guest expectations are met is a constantly evolving challenge for hoteliers. With a veritable banquet of options at their fingertips, travellers are demanding more than ever before. It makes life harder for hotels, but also gives them a greater opportunity to deliver an experience guests will never forget. The collection and use of customer data will allow a hotel to effectively personalise their service for guests.
This blog will continue to delve into how you can perfect the guest experience at your property, including during the COVID-19 era.