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EXL
TOGETHER, WE WILL TRANSFORM HEALTHCARE
The scale and speed of disruption caused by COVID-19 has put tremendous pressure on every business, forcing companies to look deeper at operational resilience, customer service, and opportunities to outperform. EXL, a leading operations management and analytics company, is committed to helping clients build and grow sustainable businesses. By orchestrating domain expertise, data, analytics and digital, we help our clients weather disruption and capitalize on new opportunities. We design and manage agile, customer-centric operating models rich with insights from advanced analytics that deliver value from transformation, quickly and at scale.
Latest thinking: Working together through COVID-19
Some are still trying to navigate our new normal. Others are planning how to transform. We have curated our latest thinking on what leaders should consider and how companies can adapt.
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Outcomes
Real digital transformation creates deeper customer experiences, faster speed to market, growing revenues and profitability. At EXL, everything we do is outcome oriented, ensuring your business is not only transformed, it’s built to stay ahead.
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REAL RESULTS
Increasing revenue and profitability for a leading US insurer
38%
reduction in direct-to-consumer acquisition cost
$250M
in quotes
$100M
in written premiums annually
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Context
We’re experts in more than technology and advanced analytics; we’re experts in our clients’ industries and businesses. This enables us to look deeper to identify and capitalize on opportunities to outperform.
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REAL RESULTS
Digital know-your-customer for a global bank
70%
reduction in time for client due diligence
100%
automation of all client exits
$15M
in annualized savings
Orchestration
Our digital specialists understand both technology and the context in which it is applied. This enables them to orchestrate complex and interdependent technologies – AI, robotics, analytics, machine learning and more – to deliver targeted solutions.
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REAL RESULTS
Transforming a UK energy provider
50%
increase in automation efficiency
200+
intelligent BOTs
Orchestrating AI: Augmenting the right talent with the right technology
Harvard Business Review Analytics Services and EXL surveyed over 500 professionals across multiple industries to learn how AI is being implemented, where companies are in their adoption of AI, and what outcomes they have been able to drive.
PHYSICAL + VIRTUAL MEET
Robotics. Analytics.
Machine Learning.
IoT. Cognition.
Come see — in person — how these will transform your company.
EXL in the news
"Keeping up means getting ahead. To get ahead, be bold. Be innovative. Be a visionary."
NEWS
EXL Reports 2020 Third Quarter Results
NEWS
EXL Named as 2020 Cummins COVID-19 Outstanding Supplier
NEWS
EXL Achieves Leader and Star Performer Placement in Everest Group PEAK Matrix® for L&P Insurance BPO
Intelligence
Digital Intelligence is the foundation of everything we do, and inspires our ideas and research.
WHITE PAPER
Digital Process Transformation
WHITE PAPER
Learning from a Pandemic - A perspective from Omnicom and EXL
QUICK READ
Rohit Kapoor article in Forbes on successful Digital Transformation
Innovate. Collaborate. Develop.Visit an EXL lab to find out how analytics, artificial intelligence, robotics, machine learning and other innovative technologies are creating breakthrough results.
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