Question

Being biased and racist
Bilal works in a bank as an Assistant Manager in the Training and Development
Department. He was appointed last year. He has worked part-time for the bank during
his Master's degree in Business His main responsibility is to train fresh and newly
appointed employees.
The bank wants to hire and promote minorities to avoid the allegation of adapting racial
discrimination that it has been facing for the last two years. The bank wants to change
its image from being a "biased and racist" organization to an equal opportunity
employer
Usually it takes a week to train the fresh employees. The bank has also provided a
room for this purpose facilitated with equipments. The trainees are trained with written
and audiovisual material provided by the bank. The bank takes the test at the end of
every training session. The failed employees have to attend the session again in order
to give the satisfactory performance in their work. The employees cannot participate in
the different bank operations until they pass the test. The class usually consists of ten to
twelve trainees
Today, after two days of a session, Bilal has been hit with a serious complaint. Alan
Desoza, one of the newly appointed employees for the bank belongs to Christian
Community All the other trainees are Muslim. Alan feels difficulty in learning as much of
the training involves quizzes and computer work.
Bilal is a very cooperative teacher and wants Alan to improve and explains how to
correct mistakes. Alan takes it negatively and does not like Bilal's constructive criticism.
Alan thinks he has been treating differently because of his community. Alan decides to
file an official complaint if Bilal does not pass him and signs satisfactory report.
Question:
How should Bilal handle this sensitive issue?​

Answer 1

Answer:

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Answer 2

Answer:

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