Beverly is a project manager in a high-trust organization. On her last project, the team identified only a few lessons learned. Which approach to lessons learned would be most effective for identifying most lessons learned?
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Most project managers know the importance of capturing lessons learned; it is good for the team, organization, existing and future projects. Lessons learned are the documented information that reflects both the positive and negative experiences of a project. They represent the organization’s commitment to project management excellence and the project manager’s opportunity to learn from the actual experiences of others. However, we are all at different levels of lessons learned utilization. Some of us do not routinely capture lessons learned because there is no defined lessons learned process in place. Or we capture lessons learned at the end of a project and never do anything with them. Or finally, we capture lessons learned, review them prior to starting new projects but we do not generate metrics addressing the frequency of key word occurrence in failed or successful projects. This paper explores the different levels of lessons learned and provides solutions to assist with the transition from your current level to the next level.